Editor's note: This article is by Amit Paradkar, Senior Manager, Services Delivery Management & Analytics, and Arun Ayachitula, Senior Technical Staff Member, Service Management Research.
Arun Ayachitula
Business’ IT infrastructure is not something customers see. And more and more often, the businesses don’t “see” it either as they outsource the management of servers and services to
Dr. Gerald Tesauro, the IBM Research scientist who taught Watson how to make wagers when its Jeopardy!, has been named an Association for the Advancement of Artificial Intelligence (AAAI) Fellow. His development of TD-Gammon, “a self-teaching neural network that learned to play backgammon at human world championship level,” and work applying machine learning across disciplines from computer